Scope and application
This policy applies to all personal information collected by The Volts from the website www.TheVolts.com [m1] (the « Website ») and also through communications you may have with The Volts by e-mail or otherwise, regarding services or products offered by The Volts. This policy is subject to the relevant Quebec legislation, An Act respecting the protection of personal information in the private sector, as well as other applicable legislation and regulations.
Your personal information : what we collect and why we collect it
We collect certain types of personal information and establish a file concerning members of the Website (the « members ») or any other person communicating with us, in particular when such persons benefit from our offers, rebates or advantages, subscribe to a mailing list to receive a newsletter or request information. In most cases, the personal information requested is the following: name, mailing address, e-mail address, age and financial information such as credit card information[m2] . We may also collect transactional information based on your activities on the site or that relates to your account.
This information is collected and used notably for the following reasons:
- to allow you to become a member of our Website and benefit from any available offers ;
- to process transactions completed on the Website, including to send communications which confirm a transaction or the shipping of products;
- to send out communications regarding products showcased on the Website and newsletters, or to answer questions we may be asked ;
- to improve the content of our Website ;
- for marketing study and survey purposes ;
- to develop, improve or market services and offers in tune with our members’ needs and provide them with information that we feel may be of interest to them.
Personal information we collect is used solely for the purpose for which it was collected. Your consent to the collection, use and disclosure of information for secondary marketing purposes (e.g. mailing or e-mailing of promotional offers, subscription to a newsletter) or for survey purposes is not required for you to become a member or purchase a product on the Website.
The Volts may occasionally submit special offers, rebates or other communications regarding its products or those of its partners to members of the Website by e-mail or otherwise. You can choose to receive communications from The Volts by ticking the appropriate box on a form or otherwise, as applicable. You may decide at any time to cancel your subscription to such communications by accessing your member account online and modifying your member preferences. You are also offered the possibility to cancel your subscription to such communications each time a communication is sent out. Please read the conditions detailed in the “Information” section below.
The Volts may therefore occasionally, if you are a member, send out by e-mail or otherwise, special offers, rebates or other advantages regarding products showcased by The Volts or those of its partners. These offers may sometimes be targeted more particularly according to your interests, products purchased, services offered or any other information we may have about you, in order for us to inform you about offers which may be of interest to you.
Electronic information on our Website
We may sometimes collect information that is not of a personal nature, such as the type of Internet browser or operation system you use or the domain name from which you were linked to our Website. We may also collect information which allows us to examine aggregate shopping patterns, such as information regarding items which have been bought together, characteristics of members which have purchased a specific product or a class of products (e.g. gender, age, geographical location) or information about members’ browsing patterns. This information will not be linked to the personal information provided when registering for your member account.
How your personal information is stored and communicated
The Volts keeps personal information for a period of time it deems reasonable either to fulfill identified purposes or in accordance with the law, whichever time frame is longer. We establish retention criteria based on the type of information collected.
Once the identified purposes have been reached and your personal information is no longer required or if you request that such information be deleted, we ensure it remains anonymous or destroy it in a way which ensures protection against unauthorized access or communication.
We never disclose your personal information to anyone outside of The Volts without your consent, except for the following:
We do not transfer your personal information to a promotional partner unless you have specifically given us consent to do so.
Your friends’ e-mail addresses or other personal information you provided when inviting them to visit the Website or when sending them a page from our Website, as the case may be, are not collected or kept by The Volts, unless these individuals have themselves provided their personal information and become a member of the Website.
Personal information regarding minors
The information contained on our Website is destined to persons who have reached the age of majority in their place of residence, membership being limited to such persons. The Volts does not knowingly collect any personal information regarding minors.
Your personal information is kept and stored on our behalf in Montreal.
External hyperlinks posted on our Website
Should you have any questions regarding our policy on the protection of personal information, on access to personal information, or the collection, use and disclosure of personal information, on how to file a complaint, or if you wish to withdraw your name from one or several of our mailing lists or update your personal information, please contact our privacy officer in the following manner:
By e-mail : Support@TheVolts.com
By telephone : 514 277-1001
Please note that the Volts also offers you the possibility of updating some of your personal information directly online, by accessing your member account (for example, your contact and shipping information).