At TheVolts.com (“The Volts”), we respect the privacy of your personal information and are committed to protecting it and using it solely for the purpose for which it was collected. The objective of this privacy policy is to inform you of our privacy practises. We wish to provide you with information on why and how we collect your personal information and on how it is kept and used.

Scope and application

This policy applies to all personal information collected by The Volts from the website www.TheVolts.com [m1] (the « Website ») and also through communications you may have with The Volts by e-mail or otherwise, regarding services or products offered by The Volts. This policy is subject to the relevant Quebec legislation, An Act respecting the protection of personal information in the private sector, as well as other applicable legislation and regulations.

Your personal information : what we collect and why we collect it

We collect certain types of personal information and establish a file concerning members of the Website (the « members ») or any other person communicating with us, in particular when such persons benefit from our offers, rebates or advantages, subscribe to a mailing list to receive a newsletter or request information. In most cases, the personal information requested is the following: name, mailing address, e-mail address, age and financial information such as credit card information[m2] . We may also collect transactional information based on your activities on the site or that relates to your account.

This information is collected and used notably for the following reasons:

-    to allow you to become a member of our Website and benefit from any available offers ;

-    to process transactions completed on the Website, including to send communications which confirm a transaction or the shipping of products;

-    to send out communications regarding products showcased on the Website and newsletters, or to answer questions we may be asked ;

-    to improve the content of our Website ;

-    for marketing study and survey purposes ;

-    to develop, improve or market services and offers in tune with our members’ needs and provide them with information that we feel may be of interest to them.

Personal information we collect is used solely for the purpose for which it was collected. Your consent to the collection, use and disclosure of information for secondary marketing purposes (e.g. mailing or e-mailing of promotional offers, subscription to a newsletter) or for survey purposes is not required for you to become a member or purchase a product on the Website.

The Volts may occasionally submit special offers, rebates or other communications regarding its products or those of its partners to members of the Website by e-mail or otherwise. You can choose to receive communications from The Volts by ticking the appropriate box on a form or otherwise, as applicable. You may decide at any time to cancel your subscription to such communications by accessing your member account online and modifying your member preferences. You are also offered the possibility to cancel your subscription to such communications each time a communication is sent out. Please read the conditions detailed in the “Information” section below.

The Volts may therefore occasionally, if you are a member, send out by e-mail or otherwise, special offers, rebates or other advantages regarding products showcased by The Volts or those of its partners. These offers may sometimes be targeted more particularly according to your interests, products purchased, services offered or any other information we may have about you, in order for us to inform you about offers which may be of interest to you.

Electronic information on our Website

We may sometimes collect information that is not of a personal nature, such as the type of Internet browser or operation system you use or the domain name from which you were linked to our Website. We may also collect information which allows us to examine aggregate shopping patterns, such as information regarding items which have been bought together, characteristics of members which have purchased a specific product or a class of products (e.g. gender, age, geographical location) or information about members’ browsing patterns. This information will not be linked to the personal information provided when registering for your member account.

The Volts does not use cookies for the operation of the Website.

How your personal information is stored and communicated

The Volts keeps personal information for a period of time it deems reasonable either to fulfill identified purposes or in accordance with the law, whichever time frame is longer. We establish retention criteria based on the type of information collected.

Once the identified purposes have been reached and your personal information is no longer required or if you request that such information be deleted, we ensure it remains anonymous or destroy it in a way which ensures protection against unauthorized access or communication.

We never disclose your personal information to anyone outside of The Volts without your consent, except for the following:

• our goods or services providers, whether they be organizations or individuals, whose services have been retained to carry out duties on our behalf (e.g. organisation and management of promotions offered by The Volts, data processing, file management, etc.). The Volts takes the necessary measures, by contractual means or otherwise, to ensure that these third-party goods or services providers process your personal information for the sole purpose identified by The Volts and that they protect this personal information to the same extent that The Volts protects the personal information in its possession;

• any entity resulting from a merger or change in control of The Volts, in whole or in part, only if the parties have signed an agreement stipulating that the collection, use and disclosure of information is limited to the objectives of the commercial transaction;

• any public authority if the law so requires.

We do not transfer your personal information to a promotional partner unless you have specifically given us consent to do so.

Third-party information

Your friends’ e-mail addresses or other personal information you provided when inviting them to visit the Website or when sending them a page from our Website, as the case may be, are not collected or kept by The Volts, unless these individuals have themselves provided their personal information and become a member of the Website.

Personal information regarding minors

The information contained on our Website is destined to persons who have reached the age of majority in their place of residence, membership being limited to such persons. The Volts does not knowingly collect any personal information regarding minors.

Security

All data is stored on servers with high-security safeguards, protected against misuse and access by unauthorized individuals. In conformity with this privacy policy, The Volts also protects personal information disclosed to third parties in order to maintain the information’s privacy and to respect the purpose for which it was collected. This information is only made available to individuals (employees or agents) who require access to such information to carry out their responsibilities.

Your personal information is kept and stored on our behalf in Montreal.

To purchase a product offered on the Website, you must provide personal information, including financial information, to our payment provider, l, located in Toronto. The privacy policy established by l applies to any personal information you provide l with. It is your responsibility to read l’s privacy policy before making a purchase and using l’s payment services.

External hyperlinks posted on our Website

Our Website may include hyperlinks to websites which are independent from ours. By clicking on such hyperlinks, you leave our Website. The Volts does not exercise any control on the operation of these websites and the fact that they are listed on our Website does not incur The Volts’ liability in any manner. Any personal information you submit through these websites is subject to such websites’ privacy policy.

Changes to the privacy policy

Every once in a while, The Volts may modify its privacy policy. Please consult it from time to time. In the event of a modification, an adequate notice will be posted at the beginning of this policy.

Information

Should you have any questions regarding our policy on the protection of personal information, on access to personal information, or the collection, use and disclosure of personal information, on how to file a complaint, or if you wish to withdraw your name from one or several of our mailing lists or update your personal information, please contact our privacy officer in the following manner:

By e-mail : Support@TheVolts.com

By telephone : 514 277-1001

Please note that the Volts also offers you the possibility of updating some of your personal information directly online, by accessing your member account (for example, your contact and shipping information).